Complaints Procedure
How to raise a complaint and our resolution process
The full complaints procedure content will be managed via the CMS by the Home4 team. This will include the step-by-step complaints process, escalation procedures, and contact details.
Step 1: Initial Contact
Please contact us in writing to raise your complaint. We aim to acknowledge all complaints within 3 working days.
Step 2: Investigation
We will investigate your complaint thoroughly and aim to provide a full response within 15 working days.
Step 3: Escalation
If you are not satisfied with our response, you may escalate your complaint to The Property Ombudsman (TPOS).
The Property Ombudsman
Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP
Tel: 01722 333 306 | Web: www.tpos.co.uk